Managed Components		Controlled Sharing		Managed Independent		with R-FP
Customer-support Management
Guaranteed Service Satistfaction		included		included		included
Guaranteed Network Uptime		99.8%		99.8%		99.8%
Guaranteed Electric Power Uptime		99.9%		99.9%		100%
Guaranteed Hardware Replacement		within 4 hours		within 4 hours		within 4 hours
24x7 Server Root Access		not included		included		included
24x7 Support Help Desk		included		included		included
24x7 Data Centre Operations		24x7x365		24x7x365		24x7x365
24/7 Emergency Phone Service		not included		included		included
Request Escalation from Emergency Phone Service		not included		included		included
User Control Panel Provisioning		included		available		available
APC Remote Reboot		not included		available		included
Custom Reboot of Server		not included		available		included
Hardware/Device Management
Problem Troubleshooting		depends on availability		included		included
Faulty Hardware Replacement		within 6 hours		within 4 hour		within 2 hour
High Availability Clustering Capabilities		not available		available		available
Load Management on Server		included		managed by customer		included
Scaling Implementation		not available		included		included
Software Features
OS : Linux, RedHat Enterprise		included		available		available
OS : Linux, Apache, FreeBSD or Fedora		not available		available		available
OS : Microsoft Windows 2000 Standard/Web		not available		available		available
OS : Microsoft Windows 2003 Standard/Web		not available		available		available
OS : Microsoft SQL Standard		not available		available		available
OS : Microsoft SQL Enterprise		not available		available		available
Security Management
OS Patching		included		included		included
Kernel Patching		included		included		included
AntiVIRUS, Trojan & Spyware Patching		included		included		included
Firewalls Software		included		included		included
CISCO Firewall Routers		included		available		included
Securing IIS, DNS		included		available		included
IP Based Authentication		included		available		included
Full Content Backup		available		available		included
Backed-up Restorations		available		available		included
DDOS Attack Migration Protection		included		available		included
Disaster Insurance		included		available		included
Monitoring Management
Server Load & Usage Monitoring		included		available		included
Server Load & Usage Monitoring		included		available		included
Hardware Monitoring		included		available		included
Application Monitoring		included		not included		included
Service Uptime Monitoring		included		included		included
Reporting Management
Reporting of Service Outages		on amoxx.com		by email		by phone
Reporting of Server Load		in Control Panel		available		included
Reporting of Bandwidth Overage		included		included		included
Reporting of Disk Space Overage		in Control Panel		included		included
Reporting of VIRUS attacks		on amoxx.com		included		included
Implementation on Product Escalation		included		included		included
Application Management
Initial Consultation on Requirements		not available		not available		included
Customized Application for Customer		not available		not available		included
Problem Management of Application Issues		not available		not available		included
Custom Procedure Deployment		not available		not available		included
Analysis on Capacity Utilization		not available		not available		included
Escalation and Utilization of Vendors		not available		not available		included
Management of Application not from Amoxx		not available		not available		not available